Ganja West FAQs: Let’s Clear Up Any Cloudy Areas You May Have

How do i become a member ?

Becoming a member is free and easy. All you have to do is make an initial purchase.

Who is eligible to purchase on your site ?

vOnly qualified clients over the age of 19 who live in Canada are able to purchase marijuana through our site. There are absolutely no exceptions to this rule.

Am i allowed to pick up my order ?

No. You cannot directly pick up your order from us. We only accept payments via email money transfer and can only send your products through mail order at this time.

How do you package my shipment ?

We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbours would know it is anything other then a regular package from the post office.

Do you ship medical marijuana out side of Canada ?

No. We never do and there are no exceptions to this.

Status says'' successfully delivered'' but i never received it

Here are 2 likely scenarios:

  1. the postal worker put it in the wrong mailbox, or
  2. what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. We will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge (UP TO $125).

From Post Office

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

What happens if i don't get my package ?

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with the Post Office. If a trace is filed, the Post Office will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $500 of the value of your package free of charge.We do not offer postage refunds if your order arrives late due to any postal issues.

My tracking numbers dose not work. Help !

We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Post Office’s website.

Please wait till the end of day and your tracking number should appear correctly. If it does not, please email:

How i can order ?

Just started adding products to the shop and once you are about to check out, there’s an option to create an account. The account is free. Alternatively, you can send us an email.

How i can trust you ?

While there are a number of scammers on the internet who claim to sell legal weed, we can assure you we aren’t one of them. We have spent years building a solid reputation amongst medical patients and strongly support the use of medical marijuana. We understand the needs of medical patients that may have trouble purchasing their medicine from a dispensary for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets. We have made the decision to offer full access to our site to medical patients in Canada so they may have safe access to their medicine at any time.

Can i place larger orders then those listed on your site ?

No. If you desire a larger quantity than what we have listed, you may want to consider placing multiple orders. Multiple orders are always available for you.


My shatter or budder turning into wax. Now what ?

Please be advised that due to circumstances that are out of our control, such as summer heat, humidity and even time. There is always a risk that the shatter or budder you ordered could turn to wax by the time you receive it.

Budder wax is made when the extracted cannabinoids begin to crystalize after being agitated during the extraction process. By purging it at a higher temperature or whipping it like a batter in the middle or at the end of purging, a shatter-like concentrate can turn into the waxy substance that many of us dab today.Unfortunately, budder turning into wax is not uncommon when exposed to heat but it does not make it any less safe or any less potent in any way whatsoever. In fact, the terpenes and aromatics will be more present if this happens and the flavor will actually be increased.

We do not offer any reimbursement or refunds if your shatter or budders turn to wax.

How long dose shipping take ?

It all depends on your location in Canada. We send all items via Xpresspost. Under normal circumstances your package is expected to be delivered in two to three business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.


My package is going to wrong destination

If you’re tracking your package on the Post Office’s website and it looks like it’s headed to the wrong city, it’s most likely due to human error at the Post Office. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Shipping to Nunavut and Northern Quebec

Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.

The post office save drop option

Some customers ask for the Safe Drop delivery option. Please understand that if we do select this option that we can no longer ensure your product in the event of a loss.

However, we do continue to ensure and cover the “Do Not Safe Drop” delivery option.

Please let us know which delivery option you would like and we will be happy to send it the way you would like!


Information: Things You Should Know About Cannabis (Marijuana)

How long dose weed stay in your system ?

It varies according to dose! How long cannabis stays in your system depends on how much and how often you consume.

Everyone is different. Marijuana, also known as cannabis or weed, is usually detectable in bodily fluids for 1 to 30 days after last use. As with other drugs, it may be detectable in hair for several months.

Bottom line, how long weed stays in your system depends on a variety of factors, but for most users who don’t consume excessively, THC is usually out of your system within 10 days.

What reasons would i need medical marijuana for ?
  • Multiple Sclerosis
  • Spinal Cord Injury/Disease
  • Cancer
  • Severe Arthritis
  • Epilepsy
  • Eating Disorders
  • Arthritis
  • Auto Accident(s)
  • Alzheimer’s Disease
  • Brain Injury
  • Chronic Pain
  • Chronic Nausea
  • Colitis
  • Crohn’s Disease
  • Kidney Failure/Dialysis
  • Fibromyalgia
  • Irritable Bowl Syndrome
  • Migraines
  • Muscular Dystrophy
  • Muscle Spasms
  • Parkinson’s Disease
  • Sleep Disorders
  • Anxiety
  • Post Traumatic Stress Disorder
  • Hepatitis C
  • Gastrointestinal Disorders
  • Back & Neck Problems
How i can came down from a high faster
  • First off, don’t panic it can make you uncomfortable if you take too much. Nonetheless, if you’ve consumed more than you’d like, you can try a number of remedies to come down from a high faster:

    1. Black peppercorn: Believe it or not, black peppercorn can be highly effective and provide near instant relief. You can sniff or chew on a few black peppercorns and the onset can be immediate.
    2. Take CBD: CBD lessens the effects of THC.
    3. Rest or take a nap.
    4. Drink lots of water and light snacks.
    5. Take a shower or bath.
What are edibles

Any edible product that contains THC. Some of the most common edibles include brownies, cookies, space cake, and firecrackers. Although it varies from person to person, edibles tend to result in a much more intense and longer-lasting high than smoking. After consuming an edible, it generally takes 45-60 minutes (sometimes longer, again, it depends upon the individual) for one to start feeling the effects.

Is smoking weed healthy ?

Cannabis is safer than most popular drugs, legal or illegal. But, is smoking weed healthy? That depends on how you use it and how old you are. For young people whose brains are still developing, using cannabis (or other drugs) carries a much higher risk than it does for fully matured adults.

For adults who use cannabis moderately for recreational purposes, it can be relaxing and produce positive health benefits. And, clearly for many chronically ill patients, cannabis can improve their health and quality of life considerably.

For more of a more comprehensive look at the risks and benefits of cannabis, read the following articles.

What is CBD

The cannabis plant contains more than 100 different chemical compounds known as cannabinoids, which interact with the body’s endocannabinoid system in ways that researchers are still working toward understanding.

One of those cannabinoids is CBD, or cannabidiol (pronounced cann-a-bid-EYE-ol). CBD is non-psychoactive, which means it won’t get you high — and there’s a growing body of evidence that it has a number of health benefits.

What are the effects of CBD Tinctures

CBD tinctures produce numerous effects and benefits. Evidence suggests CBD relieves anxiety, may keep depression at bay, alleviates nausea, and appears to also prevent psychosis. The high concentration of alcohol intensifies its effects and accelerates the body’s absorption of it. Most people prefer to use the sublingual method of administration, which means “under the tongue.” Keep in mind that because CBD tinctures are consumed orally, onset of effects will take much longer than smoking because rather than reaching the lungs immediately, the active ingredients must travel through the digestive system first.

Is marijuana safe for my pet ?

While THC is toxic for your dog, CBD isn’t and can be helpful.

The cannabis plant contains a number of different chemicals, including CBD, phytocannabinoids, terpenoids and flavonoids. Humans and other mammals have specific cannabinoid receptor sites. These sites are primarily in the brain and central nervous system, and in peripheral organs, especially immune cells. They make up what’s called the endocannabinoid system.

Studies show that many cannabinoids have anti-inflammatory effects, and can help with pain, tumors, seizures, muscle spasms, skin conditions, appetite stimulation, aggression, anxiety and neurological disorders